Report Index

This index references the reports in the Reports app with a data section that lists what columns populate for each report. Some reports include a “Use this when…” section that include an example of when to use the report.

Users

Users By Primary Property – provides a list of Quore users for the specific property. This report pulls from the Directory app.

Data:  Name, email, username, date of birth, phone, email

Use this when… you want a list of your staff’s usernames all on one page.

Academy Scores – provides the Academy scores for an individual user. The Academy can be found on the desktop > hover over your name > Support Center > Academy.

Data:  User, Test, Score, When (date)

Use this when…you want to hold your team accountable for any training quizzes they’ve taken in the Academy.

Preventative Maintenance

Guestroom PMs – provides a list of completed Guestroom PMs for a date range.

Data:  Hotel, Area Name, Started, Completed, Work Load, Completed by

Use this when…you want to show the QA Inspector your property’s progress on Guestroom PMs.

Building, Life Safety and Mechanical PMs – provides a list of completed Building, Life Safety and Mechanical PMs for a date range.

Data:  Property, Template Name, PM Type, Area Name, Item Name, Started, Completed, Frequency, Work Load, Completed by

Use this when…you want to see the progress of your non-guestroom PMs on one report.

PM Summary – provides a list of all PMs available at the property and whether or not they have been completed in a specified time frame.

Data: Property Name, PM Name, Frequency, Number of Completions

Use this when…you want to see if the team is keeping pace with PMs over a date range. For example, if you select a five month period and the frequency of the PM is “Monthly”, you should see at least five completions.

All Failed PMs – shows all failed line items in a specified time frame in one PM or across all PMs as well as whether or not the failed line item (which resulted in a task or work order) has been completed.

Data: Property Name, PM Name, Failed/Repaired PM Item, Item Type, Room #/Area, Notes, PM Completion Date and Task/WO Status

Use this when…you want to track trends on items breaking or constantly needing to be addressed. It will show any notes the user added as well as whether or not there are pictures attached.

PM Item Details – provides a list of line items for a specific PM template over a specified time frame.

Data: Property Name, PM Name, PM Item, Item/Area Type, Room #/Area, PM Result, Completed By and Date, Notes, Photos/Attachments

Use this when…you want to track trends on a line item. For example,  the PM for guestroom’s HVAC may have a step that says something like “thermostat is calibrated and reading correctly.” You could run this report on the line item “thermostat is calibrated and reading correctly” for all guestroom HVAC PMs for a year, and see how many times this step failed. If a line item like this fails several times, it may point out an issue you need to discuss with the HVAC vendor.

Logs

ADA Compliance  – provides details on ADA guests for a date range.

Data:  Guest Name, Special Needs, Room #, Submitted By, Notes

Daily Deposit Records – provides deposit details for a date range.

Data:  Shift, Time, Deposit Amt., Cash Acct, Over/Short, Due Back, Envelope ID, Cashier Auth, Witness, Notes

Cash Count Logsheet – provides cash could details for a date range.

Data:  Time, Shift In/Out, Submitted By, Currency Totals, Paid Outs, Total, Deposit, Bank Till, Over/Short, Notes

Cash Discrepancy Record  – provides cash discrepancy details for a date range.

Data:  Time, Date of Discrepancy, Employee, Submitted by, Notes

Guest Package Pick Up  – shows when packages were picked up

Data:  Time, Packages, Logged By, Notes

Key Audit – shows a log of completed key audits for a date range.

Data:  Time, Key Audit List, Processed By, Submitted By, Notes

Key Sign In/Out – shows a log of signed out items for a date range.

Data:  Key/iPod/Radio, Time Out, Issued To, Issued Witness, Time In, Returned by, Returned Witness, Notes

Mail Check Register  –   shows a list of checks that have come through the mail for date range.

Data:  Time, Submitted By, Account Name, Check #, Check Date, Amount, Notes

Pre-Departure Call Audit  – provides a list of the pre-departure calls that have been audited for date range.

Data:  Time, Pre-Departure Calls List, Processed by, Submitted by, Notes

Pre-Departure Calls – provides a list of documented pre-departure calls for a date range.

Data:  Room #, Guest Name, Date Called, Time Called, Service Issues to Note, GSA Approval, Notes

Property Security Walk – shows a log of completed security walks for a date range.

Data:  Time, Submitted by, Time Conducted, Checked Areas, Notes

Rebate Log – shows a detailed log of all rebates for a date range.

Data:  Time, Folio #, Guest Name, Guest Issue, Loyalty Rebate, GNS, Posting Error, Reason for Rebate, Manager Auth., GSM Auth, Notes

Received Guest Packages – shows a detailed log of received guest packages for a date range.

Data:  Time, Guest Name, Quantity, Location Stored, Guest Arriving, Logged By, Notes

Room Status Exception Report – explains room status exceptions for a date range.

Data:  Time, Room Counts, Explanation, Submitted by, Approved by, Notes

Safe Removal Record – shows a log of deposits removed from a safe for a date range.

Data:  Time, Daily Deposit Records, Total, Due Back, Net Deposit, Prepared By, Witness, Notes

Wake Up Call Audit  – shows a log of completed key audits for a date range.

Data:  Time, Wake Up Calls List, Processed By, Submitted By, Notes

Wake Up Calls  – shows a detailed log of wake up calls for a date range.

Data:  Call Time, Start Date, End Date, Room #, Time Logged, Logged By, Notes

Thresholds

Threshold (Work Orders) –  shows how many work orders were supposed to be completed vs. how many actually were completed for a date range.

Data:  Hotel, Region, Completed, Threshold

Use This When…You want to see the progress of the hotel on Work Orders for a specific month.

Readings

Boiler Readings – shows boiler readings for a date range.

Pool Readings  – shows pool readings for a date range.

Meter Readings – shows meter readings for a date range.

Use These When…documentation is ever needed to prove these reading were taken on a given date and time.

Requests

Average Response Time – shows the average response time to requests for a date range.

Data:  Total Requests, Average Response Time (minutes)

Use this when…you want to see how quickly the team is responding to guest Requests.

Average Guest Satisfaction – shows the average guest satisfaction score for a date range.

Data:  Response, Total, Percent

Reported Through – shows the total requests by who requested for a date range.

Data:  Requested Through, Total Requests

Staff Members Average Response Time To Guest – shows the average response time to requests for a date range by Staff Member.

Data:  Staff Member, Total Requests, Average Response Time (minutes)

Staff Members Average Guest Satisfaction – shows the average guest satisfaction score for a date range by Staff Member.

Data:  Staff Member, Total Requests, Average Guest Satisfaction

Top 10 Requested Items  – shows the top 10 items requested for a date range.

Data:  Item, Requests

Top 10 Response Time By Item Type – shows the top 10 items requested Average Response Time for a date range.

Data:  Item Type, Avg. Response Time

By Item  – shows detailed data on requests by specific item for a date range

Data:  Area Name, Reported on, Reported by, Response Time, Workload, Completed On, Completed by

All Requests – shows detailed data for every request for a date range.

Data:  Hotel, Area, Item, Reported, Reported by, Response Time, Workload, Completed, Completed By

Reported By Guest – shows data for every request for a date range including Satisfaction

Data:  Area, Item, Reported, Response Time, Workload, Completed, Completed By, Satisfaction

Total Reported Requests by Item Type – shows the total number of requests by item type for a date range.

Data:  Total Requests, Item Name

Top Items Requested By Guests – shows the total number of requests by item type for a date range.

Data:  Total Requests, Item Name

Completed by a Staff Member – shows the detailed data for items completed by Staff Member.

Data:  Area, Item, Reported, Reported by, Response Time, Workload, Completed

Average Work Load – shows the average workload for a date range.

Data:  Total Request, Workload

Open Requests – shows all the open requests for the property.

Data:  Hotel, Area, Item, Reported, Reported by, Requested by, Priority, Assigned To, Due Date, Status

Open vs Closed Guest Requests – shows the number of opened and closed guest requests for a date range.

Data:  Hotel, Opened, Closed

Work Orders

Average Response Time to Staff Reported Issues  – shows the average response time to work orders for a date range.

Data:  Total Work Orders, Response Time

Reported Through – shows the total work orders by who requested for a date range.

Data:  Reported Through, Total Requests

By Item Type – shows detailed completion data for each item type for a date range.

Data:  Area Name, Issue, Reported on, Reported by, Response Time, Workload, Completed on, Completed by, Resolution

By Item Area  – shows detailed completion data for individual areas for a date range.

Data:  Item, Issue, Reported on, Reported by, Response Time, Workload, Completed On, Resolution

Completed By Staff  – shows detailed completion data by Staff Member for a date range.

Data:  Area, Item, Issue, Reported, Response Time, Workload, Completed, Resolution

Total Reported Issues By Area – shows total work orders for each area.

Data:  Total Work Orders, Area

Total Reported Issues By Item – shows total work orders for an item in a specific area for a date range.

Data:  Total Work Orders, Item, Area

Total Reported Issues By Item Type – shows total work orders for each item type for a date range.

Data:  Total Work Orders, Item

Average Guest Satisfaction – shows the number of guests for each satisfaction type.

Data:  Type, Total, Percent

Average Response Time – shows the average response time of all work orders for a date range.

Data:  Total Work Orders, Response Time

Average Response Time To Guest Reported Issues  – shows the average response time of guest reported work orders for a date range.

Data:  Total Work Orders, Response Time

Average Work Load – shows the total workload for all work orders in a date range.

Data:  Total Work, Workload

All Work Orders – shows detailed data for every work order for a date range.

Data:  Hotel, Area, Item, Issue, Reported, Description, Reported By, Requested By, Response Time, Workload, Completed, Completed By, Resolution, Notes

Reported by Guest – shows detailed data for every work order reported by a guest for a date range.

Data:  Hotel, Area, Item, Issue, Reported, Response Time, Workload, Completed, Completed By, Resolution

Top Items Reported by Guests – shows total work orders for each item type reported by a guest for a date range.

Data:  Total Work Orders, Item

Top 25 Response Time by Item Type – shows the average response time for the top 25 work order items for a date range.

Data:  Item Type, Total Work Orders, Average Response Time

Top Areas Reported by Guests – shows the total work orders for each area for a date range.

Data:  Total Work Orders, Areas

Staff Members’ Average Response Time to Guest Reported Issues – shows the average response time by staff member for work orders created by a guest.

Data:  Staff Member, Total Work Orders, Average Response Time

Average Guest Satisfaction by Staff Member – shows the number of guests for each satisfaction type.

Data:  Staff Member, Total Work Orders, Satisfaction

Open Work Orders – shows all the open requests for the property.

Data:  Hotel, Area, Item, Issue, Reported, Reported By, Requested By, Priority, Assigned To, Due Date, Status)

Satisfaction Calls

Satisfaction Calls – shows detailed data for all satisfaction calls in a date range.

Data:  Area, Reason, Completed, Workload, Completed By, Satisfaction Level, Close Notes

Complaints

All Complaints – shows detailed data on all complaints for a date range.

Data:  Hotel, Area, Guest Name, Issue, How Upset, Reported, Assigned To, Closed, Closed By, Resolution, Value ($), Satisfaction

Top 10 Complaints – shows the top 10 complaints for a date range.

Data:  Total Complaints, Complaint, Avg. Loss ($), Total Loss ($)

By Origin – shows all complaints by origin for a date range.

Data:  Area, Guest Name, Issue, How Upset, Reported, Assigned To, Closed, Closed By, Resolution, Value ($), Satisfaction

Origins of Complaints – shows complaints by issue for a date range

Data:  Issue, Total Complaints, Average Loss ($), Total Loss ($)

Revenue Loss – shows the total loss for all complaints in a date range

Data:  Total Complaints, Total Loss ($)

Top Reported Issues – shows all complaints by issue for a date range.

Data:  Issue, Count

Top 10 Resolutions – shows the top 10 complaints by resolution for a date range.

Data:  Complaints, Resolution, Average Loss ($), Total Loss ($)

Top Resolutions – shows all complaints by resolution for a date range.

Data:  Resolution, Count

Average Revenue Loss By Issue  – shows the average loss by complaint issue type for a date range.

Data:  Issue, Count, Average Loss ($)

Average Guest Satisfaction – shows the average guest satisfaction by satisfaction level for a date range.

Data:  Satisfaction, Count, Percent of Total

Method of Receiving – shows total complaints and Loss by who reported for a date range.

Data:  Reported Through, Complaints, Average Loss ($), Total Loss ($)

Average Time To Resolve – shows the average resolution time for all complaints for a date range.

Data:  Total Complaints, Average Time to Resolution (minutes)

By Issue – shows detailed data for all complaints by issue for a date range.

Data:  Area, Guest, How Upset?, Reported, Assigned to, Resolved, Closed By, Resolution, Value ($), Satisfaction

Top 10 Revenue Losses By Issue – shows top 10  revenue losses by complaint issue for a date range.

Data:  Issue, Average Loss ($), Total Loss ($)

By Staff Member That Resolved – shows detailed date for all complaints closed by a staff member for a date range.

Data:  Area, Guest Name, How Upset, Issue, Reported, Assigned to, Closed, Resolution, Value ($), Satisfaction

Service Complaints (Executive and Regional users only) –  shows resolved complaints by property for a date range.

Data:  Hotel, Area, Posted by, Resolved Date, Solution, Issue, Guest

Open Complaints – shows a list of all open complaints.

Data:  Property, Type, Open?, Reported, Posted by, Reported by, Area, Guest, Item/Issue, How Upset, Assigned to, Description, Completed, Closed by

By Creation Date  –  shows a list of open and closed complaints with notes for a date range.

Data:  Property, Created, Created by, Reported by, Area, Guest, Issue, Details, How Upset, Assigned to, Closed, Resolution time, Closed by, Resolution, Value, Satisfaction, Notes

Average Time To Resolve By Staff Member  – shows a list of resolved complaints by staff member for a date range.

Data:  Property, Staff Member, Total Complaints, Average Time to Resolve

Room Cleanings

Staff Average Score  – shows the average staff score by room attendant for a date range

Data:  Room Attendant, Avg. Score

Room Cleanings By Hotel (Management) – shows detailed data for all room cleanings for a date range.

Data:  Date, Guestroom, Cleaning Type, Room Attendant, Inspector, Score

Room Cleanings By Area – shows all room cleanings for an area for a date range.

Data:  Date, Room Attendant, Inspector, Score

Top Failed Items  – shows a failure items for a date range.

Data:  Total Fails, Item

Top Failed Items By Room Attendant – shows all failed items by attendant for a date range.

Data:  Total Fails, Item

Number Of Inspections By Staff Member – shows the total inspections by staff member for a date range.

Data:  Total Inspections, Staff Member

Number Of Cleanings By Staff Member – shows the total cleanings by staff member for a date range.

Data:  Total Cleanings, Staff Member

Top Failed Items Found By Supervisor – shows all failed items for a specific staff member for a date range.

Data:  Total Fails, Item

Deep Cleans Completed By Hotel  – shows all deep cleanings for a date range.

Data:  Date, Guestroom, Room Attendant, Inspector, Score

Deep Cleans Completed By Area – shows all the deep cleanings for a specific area for a date range.

Data:  Date, Room Attendant, Inspector, Score

Cleanings by Area During a Period – shows completed cleanings for a specific area for a date range.

Data: Guestroom, Total Completed, Last Completed, Last Score

Deep Cleanings by Area During a Period – shows completed deep cleanings for a specific area for a date range.

Data: Guestroom, Total Completed, Last Completed, Last Score

Room Cleanliness Status  – shows the room status for all rooms.

Data: Property, Room Number, Room Status

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Inspections

Pending Inspection Items – shows which failed inspection items still need follow up.

Data: Property, Inspection Name, Failed Inspection Item, Assigned To, Notes, Task Created, Status

Use this when…you want to monitor the status of open tasks that failed an inspection and still need to be addressed by the team.

Completed Inspections – shows which inspections (specific template or all templates) have been completed for a date range.

Data: Property Name, Template Name, Frequency, Inspector, Started, Completed, Work Load, Score, Number of Rooms

Use this when…you want to review basic results of completed inspections.

Inspection Item Details – shows a specific item or all items results from an inspection for a date range.

Data: Property Name, Template Name, Inspection Item, Room #, Inspection Result, Inspector, Completed Date, Notes, Attachments?

Use the when…you are looking for trends pertaining to specific items within an inspection over a period of time.

All Failed Inspection Items – shows specific failed items or all items results from an inspection for a date range.

Data: Property Name, Inspection Name, Failed Inspection Item, Room #, Assigned To, Notes, Inspection Date, Task Status

Use this when…you want to identify repeat failures within inspections over time.

Inspection Summary – shows how many times an inspection template has been completed for a date range.

Data: Property Name, Template Name, Frequency, Number of Completions

Use this when…you want to verify the number of times an inspection has been completed compared to the scheduled frequency.

Completed Guestroom Inspections – shows how many guestroom inspections have been completed for a date range.

Data: Property, Template, Room #, Time and Date, Inspected By

Use this when…you need to keep track of completed guestroom inspections over a period of time. This will prevent you from inspecting the same room in the same time frame.

Tasks

All Tasks – shows detailed data for every task for a date range.