To dos within the To Do app fall into four categories:
- Work Orders
- Requests
- Tasks
- Guest Callbacks
Every user has access to the To Do app and it is available on the desktop and mobile versions of Quore.
In this article, you will be introduced to some of the To Do app’s most important features.
How to Access the To Do App
To access the To Do app from a desktop or mobile device, log in to Quore, then use the App Switcher. Locate the To Do icon and click or tap to open it.
From here, we will discuss the general uses for each of the four types of to dos.
Work Orders
A maintenance ticket is defined in Quore as a Work Order. Work Orders can be created from the To Do app or the Dashboard Rooms Grid. These are typically assigned to the engineering department, but can be assigned to other departments as needed to match your hotel’s work flow. A good example of a Work Order is a clogged toilet or a leaking sink. Work Orders can be set as Staff Member or Hotel Guest priority in the Requested By field. All guest-requested Work Orders trigger a push notification with escalating reminders to ensure that guest requested Work Orders are handled with urgency. Staff Work Orders also trigger push notifications, but do not activate escalation reminders.
Requests
The Request can be created from the To Do app or Dashboard Rooms Grid when a guest needs towels, pillows or any other items commonly requested. Just like Work Orders, Requests can be set as Staff Member or Hotel Guest priority. A Hotel Guest Request push notification will escalate if the Request is not started in a timely manner. Staff Member Requests do not experience escalated push notifications.
Tasks
Tasks are intended to help you stay organized and serve as reminders to complete a job or a duty. You can schedule these for yourself or assign them to others to complete. Routine Tasks can be scheduled to appear on the To Do List on a recurring basis.
Pro Tip: Avoid using Tasks when a guest is waiting on something. Utilize Work Orders and Requests for guest-related items.
Guest Callbacks
There is Guest Callback creation option both in the To Do app and on the Dashboard Rooms Grid. Guest Callbacks can be created when a guest checks in. Guest Callbacks are also automatically created after a Hotel Guest Work Order or Request is completed in Quore. They will appear on the Dashboard Rooms Grid in purple, as well as on the To Do List.
Note: Guest Callbacks are always assigned to the front desk department on the To Do List, but everyone will be able to see them on the Dashboard Rooms Grid.
