Desktop Dashboard

The Dashboard functions as your home screen, alerting you to what is happening in the hotel and serving as a jumping off point for many of the Quore functions you’ll complete throughout the day.

Rooms Grid

Note: If your property’s Quore account is integrated with your Property Management System (PMS), the Dashboard Rooms Grid includes an additional view: Status. To learn more about the Status grid, including the information it displays and how it works, click here to visit our PMS Integrations article.

At the top of your Dashboard page is what is known as the Rooms Grid with each box representing a guestroom in your hotel. Throughout the day, the Rooms Grid will display various colors, indicating activity taking place in real time.

For more information about what each color and icon represents, click the Information (i) icon at the top of the Rooms Grid.

Orange represents an open Work Order
Red indicates represents an open Complaint
Dark Red represents an open Request
Pink indicates a message via the Connect app (an optional add-on app)
Yellow represents an open Room Notice
Purple with a phone icon represents a Guest Callback

Click a room number to view details about that room’s activity. To create a new item for a guest room, click the room number, select the three dots menu, and choose Guest Callback or Action. By selecting Action, you can create a Complaint, Request, Work Order, or Room Notice.

Pro Tip: Every user can see the colors on the Rooms Grid, however you will only be able to view details of an item if it is assigned to you, your department, or Anyone, if you are the item’s creator, or you are a management-level user in Quore.

At a Glance, Response Time & Guest Satisfaction Wheel

These metrics will now be found in the Reports app:

At a Glance is now the Threshold Pacing report
Response Time is now the Average Response Time report
The Guest Satisfaction wheel data is now found in the Average Guest Satisfaction report

Learn more about our Reports app here.

Log Book

Below the Rooms Grid, you’ll find your property’s Log Book. Complaints created in Quore are automatically posted to the Log Book, making it easy for your team to stay informed. Use the Log Book to post and review shift notes, updates, and other important information that needs to be shared across teams.

To learn more about using the Log Book, check out this article.

Note: The Log Book should not be used for personal communication between associates or for reporting guest requests or maintenance issues. Instead, use the Mail app for communication and the To Do app to track guest requests and work orders.

On Duty

The Account area in the top right allows users to mark themselves on or off duty. Whenever you log in to Quore at the beginning of your shift, click the toggle button to mark yourself On Duty. This tells Quore you’re at the hotel and available for communication and/or notifications.

Your Dashboard also shows you other users currently on duty. Managers will have the ability to sign others off if they forget.

Quick Actions

Finally, you can initate action items directly from the Dashboard, to the right of the Log Book section, without having to scroll through the various apps.

Note: You will only have the Sales Lead option if your property uses the Sales app.

Remember, any time you are in another part of Quore and wish to navigate back to the Dashboard, simply click on the Q at the top of your screen.