To dos within the To Do app fall into four categories:
- Work Orders
- Requests
- Tasks
- Callback Reminders
Every user has access to the To Do app and it is available on the desktop and mobile versions of Quore.
In this article, you will be introduced to some of the To Do app’s most important features.
How to Access the To Do App
To access the To Do app from a desktop or mobile device, log in to Quore, then use the App Switcher. Locate the To Do icon and click or tap to open it.
From here, we will discuss the general uses for each of the four types of to dos.
Work Orders
A maintenance ticket is defined in Quore as a work order. These are typically assigned to the engineering department, but can be assigned to other departments as needed to match your hotel’s work flow. A good example of a work order is a clogged toilet or a leaking sink. Work orders can be set as Staff Member or Guest Requested priority in the Reported By field. All Guest Requested work orders trigger a push notification with escalating reminders to ensure that guest-reported work orders are handled with urgency. Staff Member work orders also trigger push notifications, but do not activate escalation reminders.
Requests
The Request To Do type will be selected when a guest needs towels, pillows or any other items commonly requested. Just like work orders, requests can be set as Staff Member or Guest Requested priority. A Guest Requested request’s push notifications will escalate if the request is not started in a timely manner. Staff Member requests do not experience escalated push notifications.
Tasks
Tasks are intended to help you stay organized and serve as reminders to complete a job or a duty. You can schedule these for yourself or assign them to others to complete.
- Pro Tip: Avoid using tasks when a guest is waiting on something. Utilize work orders and requests for guest-related items.
Callbacks
Although there is a callback reminder creation option in the To Do app, we recommend relying on the Dashboard to create and close out callback reminders. Callbacks can be created when a guest checks in or will be automatically created when a hotel guest item is closed out.
Now that you know what is included in To Do, the next step is learning how to use the app to manage your day.
