Guest Callbacks

Guest Callbacks allow you to follow up with guests to ensure they have everything they need.

In this article, you will learn how to create and complete Guest Callbacks for room satisfaction calls, Work Orders, and Requests using the desktop version of Quore.

How to Create a Guest Callback

Note: Guest Callbacks can only be created from the desktop.

1. From the desktop Dashboard, click on a guestroom from the Rooms Grid.

2. Click the three dot icon, then on Guest Callback.

3. This will create the below automated message in the Details field. If you wish to add your own message in Details, you can create the Guest Callback from the To Do app.

4. The Guest Callback will appear in purple on that room in 15 minutes. If not completed, it will expire after 3 hours and go into your Guest Callback records as “Never Called“.

5. Guest Callbacks can be re-created as needed.

Understanding Work Order/Request Callbacks

1. After completing a Guest Requested Work Order or Request, a Callback will appear on the Dashboard Rooms Grid in purple 15 minutes after it is created. If not completed, it will expire after 3 hours.

2. While Guest Callbacks take 15 minutes to appear on the Dashboard Rooms Grid in purple, they appear on the To Do List right away. Guest Callbacks are assigned to the front desk department.

Pro Tip: Staff Work Orders or Requests will not create Guest Callbacks.

How to Complete a Guest Callback

1. From your Dashboard Rooms Grid, click on the purple room you would like to complete a Callback for.

2. Click the Guest Callback link in the box.

Pro Tip: You can also complete a Guest Callback from the To Do List.

3. Review the information, then click Complete.

4. Select the guest’s satisfaction level, or if a message was left, add any notes. Then click Finish.

5. Guest Callback records can be found on the desktop in the Reports app.