In this article, we explain how to proceed after a guest has been assigned to a room.
How to Communicate from the Dashboard Page
1. From the Rooms Grid on the Dashboard page, click on the guest’s room number which should appear in pink when there is a new message.
2. Clicking on the room number will show you the conversation with the guest.
3. Type your message to the guest in the Write a Message field.
4. Click the Open and Close buttons to manage the conversation. Click on the Dialogue icon in the Write a message field to access any quick replies you have created in your Connect app settings.
Pro Tip: Closing the conversation will turn the pink room back to white. The room will appear in pink again if you receive a new message from the guest.
5. Click the three dot icon to quickly create an Action (Complaint, Request, Room Notice, Work Order), Guest Callback, or Edit Information.
How to Communicate from the Connect App
1. From the Connect app, click on the Messanger page.
2. Click on the message from the Open section.
3. From within the conversation, you can Mark Closed, select + New Request (allows you to create a Request, Work Order, Complaint, or Room Notice for the guest’s room), or select a Quick Reply.
4. Marking the conversation as closed will move it to the Closed section on the Messager page. You can still receive and send messages as needed.
