In this article, we will explain the two ways guests can enroll in Quore Connect.
Watch the short video below to learn how to enroll a guest in Connect.
How to Enroll at the Front Desk
1. Select the Connect app from the App Switcher.
2. Click the guestroom number on the Connect Overview page.
3. Enter the guest’s phone number and click the magnifying glass icon to search for the guest.
4. If the guest has never been enrolled in the Connect app at your property before, you will need to fill out all relevant fields and click Assign Room to create a new account.
Note: Be sure to enter the correct checkout date and time. This controls when the guest moves from In House Guests to Checked Out Guests and triggers the checkout message you’ve set up in your settings. The checkout date and time can be updated as needed.
5. The guest will receive the welcome message you have set up in your Connect app settings after they are assigned to a room, initiating the conversation.
If a Guest Texts from Their Room
If your hotel rooms have tent cards displaying your Connect number, or if the guest has previously enrolled at your property, they may send a text message directly to you. When this happens, their information will appear in the Pending Room Confirmation section of the Connect Overview page.
After verifying the guest’s reservation details in your hotel’s Property Management System (PMS), enter the correct information and click Assign. Once assigned, the guest will move to the In House Guests section.
