In this article, we explain how to find Connect records and reports in Quore.
Connect App Records
Guest Profile
1. If a guest is in house, click on the guest’s name in the In House Guests section of the Overview page.
2. This will show the current stay and all of the guest’s previous stays, and if you click on the green boxes you will see previous conversations. Down the page you will also see what this guest has requested in the past, and be able to add comments on this guest.
Account Page
If you are a general manager, assistant manager, or operations manager you will have access to the Account page in Connect.
1. Click on the Account page button.
2. Here you will have a dropdown defaulting to the current month. The received text messages will appear in red, and the sent messages will appear in blue.
Reports App
Connect also has three reports in the Reports app. To view them:
1. Use the App Switcher to open the Reports app.
2. From the Library, click Connect to view all Connect reports. See below:
3. Choose from either the Text Summary, Guest Requests, or Text Conversations reports to run.
To learn more about Connect, click here.
