App Glossary

This glossary offers a brief description for each app and is intended to guide you through Quore’s many uses. 

Budget

  • Set budgets, track revenue streams, and plan for hotel expenses. Budgets are typically set by property management. Learn more about the Budget app here.

Calendar

  • Add upcoming events to the Quore calendar. For example, if your regional manager is coming to visit your property later in the month, remind everyone by posting the date to the calendar. Learn more about the Calendar app here.

CapEx

  • Request, approve, and track capital expenses. For example, an industrial freezer in the kitchen needs to be replaced. Submit the capital expense request in CapEx. Learn more about the CapEx app here.

Checkbook

  • Track individual expenditures across the property. This app enables department heads to track and document expenses. Learn more about the Checkbook app here.

Cleanings

  • Assign and complete cleaning inspections in real time, then track results. In Quore, a “cleaning inspection” is defined as the follow-up inspection completed by a housekeeping supervisor, executive housekeeper, or room inspector after the room is cleaned. Learn more about the Cleanings app here.

  • Cleanings vs Inspections: Housekeeping inspections have their own app called Cleanings. All other inspections can be completed in the Inspections app.

Cleanings Plus

  •  Premium app where supervisors can set up boards and start breakouts by assigning rooms to specific housekeepers.

  • Housekeepers can document the rooms they clean and create work orders or lost and found items while cleaning a room.

  • Housekeepers can alert Supervisors when rooms are finished being cleaned and the supervisors can inspect the room.

  • Learn more about the Cleanings Plus app here.

Complaints

  • Track and resolve guest complaints to increase guest satisfaction. For example, when a guest is upset about the cleanliness of a room, log the complaint in this app to alert the appropriate staff members. Learn more about the Complaints app here.

Connect

  • Premium app which allows guests to communicate with staff via text. For example, if a guest has a question about checkout time, or wants to request additional towels. Learn more about the Connect app here.

Directory

  • Create new Quore users, reset passwords, manage employee records, local entries, and more. It is important for management and department heads to make sure all staff members are loaded into the Employee section of the Directory. Learn more about the Directory app here.

Documents

  • Upload commonly used documents such as authorization forms, HR forms, and more, set permission settings so that these documents are only viewable to certain users, and organize documents into folders. Learn more about the Documents app here.

Hotel Book

  • Available to Above Property Quore users and offers executive and regional managers the ability to compare multiple properties side by side. Learn more about the Hotel Book app here.

Inspections

  • Create, complete, and track checklists for routines and inspections across the property. Property managers also have the ability to follow up on any failed inspection items using the Open Items page. Learn more about the Inspections app here.

  • Cleanings vs Inspections: Load all property walks, maintenance checklists, and manager-on-duty inspections in the Inspections app. Housekeeping inspections have their own app called Cleanings.

Inventory

  • Add, delete, and edit your property’s inventory. Any items added to your inventory will feed to your work order item dropdown. Learn more about the Inventory app here.

Logs

  • Enter desk logs and log sheets. This is your daily communication log, used to keep staff informed across the hotel. Learn more about the Logs app here.

Lost & Found

  • Report and track found and missing items.  Use the search bar on the Dashboard page to help guests quickly find what they’re looking for. Learn more about the Lost & Found app here.

Mail

  • Communicate with other Quore users and view messages and memos in a single inbox. If you’re logged in and marked On Duty in the Quore mobile app, you will receive a push notification when you receive a new message. Learn more about the Mail app here.

News

  • Post internal news and keep staff informed through Quore. Learn more about the News app here.

PMs

  • Create, close, and track PMs. Quore starts every property off with a quarterly guestroom PM template. You can also create new templates to fit your needs. Learn more about the PMs app here.

Readings

  • Track pool, meter, and boiler readings. Learn more about the Readings app here.

Reports

  • View data collected from different apps within Quore. Learn more about the Reports app here.

Rooms Book

  • See room statuses, room notices, and Rooms Book records. Learn more about the Rooms Book app here.

Sales

  • Premium app which enables the hotel’s sales team to manage guest accounts, contracts, bookings, and more. Learn more about the Sales app here.

To Do

  • Create, update, and track work orders, requests, callbacks, and tasks. Use the To Do List to stay on top of daily responsibilities. Learn more about the To Do app here.

Untranslated Phrases (Branded Phrases)

Quore is a product used around the world. In an effort to better accommodate international users, we are always looking to improve our translations wherever possible. Because some terms in Quore are branded or do not have a direct equivalent in a foreign language, certain terms are left in English. We have defined these terms below. Terms are organized by Quore Learn category. 

Getting Started

  • Quore ID: your Quore username, used to log in to Quore.

CapEx

  • CapEx: the CapEx app is where you can request, approve, and track capital expenses.

Hotel Book

  • Hotel Book: Available to Above Property Quore users and offers executive and regional managers the ability to compare multiple properties side by side.

To Do

  • To Do: the To Do app is where you can create, update, and track work orders, requests, guest satisfaction call reminders, and tasks.

  • Callbacks: refers to satisfaction call reminders in the To Do app. An alternate term, “satisfaction” is an abbreviation for “satisfaction call reminder.”

Logs

  • Logs: the Logs app is where you can enter desk logs and logs sheets.

  • Log Book: the Log Book page in the Logs app serves as a digital collection of your desk logs.

  • Log Sheets: The Log Sheets page in the Logs app serves as a digital collection of your log sheets. For example, your key sign-in and sign-out logs, or your cash count log sheet.

PMs

  • PMs: the PMs app is where you can create, close, and track preventative maintenance tickets.

  • PM: in Quore, “PM” stands for “preventative maintenance” and is used as shorthand for “preventative maintenance inspection.”

  • QIC: stands for “Quore Item Category.”

Rooms Book

  • Rooms Book: the Rooms Book app is where you can see room statuses, room notices, and view room book records.

Sales

  • GRC: “GRC” stands for Group Rooms Calendar and is the feature used in the Sales app when you wish to book a group area.

  • MRC: “MRC” stands for Meeting Rooms Calendar and is the feature used in the Sales app when you wish to book a meeting space.

  • PMS code: The “PMS” field in a Sales group block is where you will enter the Property Management System code. This code is typically generated by your property management system.

  • SMERF: “SMERF” stands for Social Military Educational Religious and Fraternal groups, which is a type of Market Segment in the Sales app.