PMS Integrations

In this article, you will learn how Quore integrates with your PMS to provide up-to-date information on occupancy status, cleanliness status, and guest stay details.

Introduction

Quore integrates with the following property management systems:

  • HotelKey
  • Opera v5 via Concerto
  • choiceADVANTAGE
  • Oracle Opera Cloud

If your property uses one of the property management systems mentioned above and you would like more information about integrating Quore with your PMS, please contact Quore Sales at sales@quore.com or 615-678-0371.

Note: Properties must have the Cleanings Plus app to support PMS integration. Quore will not integrate unless the property is using Cleanings Plus.

Quore PMS Integration Areas

Once your property’s PMS is integrated with Quore, you will see information from your PMS in 3 different Quore areas: Dashboard, Cleanings Plus, and PMs. While the Dashboard is desktop-only, Cleanings Plus and PMs are available on desktop and mobile.

Dashboard

Dashboard PMS Integration Overview

The Rooms Grid on the Dashboard displays a list of your property’s room numbers, along with any open items and Room Notices. Hovering over any element within the Rooms Grid will provide you with more detail. If a PMS integration is enabled, clicking a room also displays the following details.

Occupancy status

  • Occupied rooms will show a gray guest icon.

Cleanliness status

  • Dirty rooms will show a red spray bottle.

If available, guest information will also be displayed. This can include:

  • Reservation number
  • Check-in and checkout dates

Note: All PMS integrations should always display the reservation details for every occupied room at all times except for Opera v5 Concerto, which only displays reservation details on the day of departure.

The room occupancy and cleanliness statuses update every 5 minutes whenever changes are made in Quore or the PMS. This allows front desk staff to quickly view the status of each room without needing to access the PMS separately.

Cleanings Plus

Overview

Note: This section will show you how PMS integration works in Quore’s Cleanings Plus app. If you would like a deeper dive on Cleanings Plus, please visit the Cleanings Plus article here.

When starting a new breakout in Quore from within the Cleanings Plus app, Quore’s PMS integration automatically pulls Stayover, Checkout, and Refresh information from the PMS, provided those cleaning types are enabled in your Cleanings Plus settings.

To verify these settings, go to the Cleanings Plus app on the desktop and navigate to Settings > Cleaning Types, then confirm the cleaning types you want to use are enabled.

Understanding Checkouts, Stayovers, Refreshes, and Deep Cleans

Rooms in Cleanings Plus are organized into four cleaning types: Checkouts, Stayovers, Refreshes, and Deep Cleans. These categories help structure daily room assignments on your housekeeping boards in Quore.

Checkouts

  • These are rooms that are Occupied with a checkout schedule for that day or are in status Vacant/Dirty. These are dark green in Cleanings Plus.

Stayovers

  • These are rooms that are Occupied/Dirty and do not have a checkout scheduled for that day. These are lime green in Cleanings Plus.

Refreshes

  • These are rooms that are in PickUp status that need small adjustments. These are maroon in Cleanings Plus.

Deep Cleans

  • This cleaning type is reserved for rooms that are sorted by the system to be ready for your property’s deep cleans. Deep Cleans are purple in Cleanings Plus.

Cleanings Plus Breakouts

Now that you know which rooms from your PMS fall into which cleaning type category, check out the steps below to see how the Quore PMS integration works when it comes to Cleanings Plus breakouts.

1. From the desktop Cleanings Plus app, click + Start a Breakout.

2. Checkout and Stayover rooms will auto-populate in their respective boxes. Refresh rooms will also auto-populate, if your property uses the PickUp option in your PMS. Deep Cleans rooms will need to be manually pulled over to their respective box.

3. Although rooms will auto-populate, you will have access to move rooms as needed. When all rooms have been allocated to their appropriate boxes, click Next Step at the bottom of the page.

4. Once clicking next step, assign and rearrange rooms on boards as needed. Once you hit Start Breakout, housekeepers can see the latest room occupancy status, on the desktop and Quore mobile app.

5. Rooms do not auto-populate into Cleanings Plus from your PMS once a breakout has started. To add more rooms to your boards, use the Add Room option.

6. Rooms marked OCC indicate the room is Occupied. Rooms marked VAC indicate the room is Vacant.

7. Once a room has been cleaned and successfully inspected in the Cleanings Plus app, it will show here in the Done column and its status will update from Dirty to Clean in the PMS.

8. You can also select a room and Mark as Guest Ready to move the room to Done. This will update the room from Dirty to Clean in the PMS.

PMs

Overview

Note: This section will show you how PMS integration works in Quore’s PMs app. If you would like a deeper dive on PMs, please visit the PMs app article here.

When Quore is integrated with your PMS, room occupancy status is displayed directly within Guestroom PMs in the PMs app on desktop and mobile. This allows engineers to easily identify whether rooms are vacant or occupied while completing preventative maintenance tasks. Continue learning below to learn how it works.

Desktop

See the steps below to learn where to find room occupancy status on the desktop PMs app.

1. Click on the App Switcher, then select PMs.

2. From the PMs app Overview page, click the numbers for the current period for the guestroom template. You will find the template name on the left. Guestroom templates have a G beside the name.

3. Once you click into the current period, a room grid appears displaying the status of rooms for the selected period.

  • Completed rooms are highlighted in green, while rooms that still require completion appear in white. 
  • Occupied rooms display a gray guest icon. If the room you want to PM is Occupied, simply select another room.

4. Click on any room to complete the PM or view the record. Quore checks your PMS every 5 minutes for new updates.

Mobile

See the steps below to learn where to find room occupancy status on the mobile PMs app.

1. Log in to the Quore mobile app and select PMs from the App Switcher.

2. Select your property’s guestroom template.

3. Select the template again to view the Rooms Grid.

4. The Rooms Grid will show the status of the rooms.

  • Completed rooms are highlighted in green, while rooms that still require completion appear in white.
  • Occupied rooms display a gray guest icon.

5. Select any room to complete the PM or view the record. Quore checks your PMS every 5 minutes for new updates.

FAQ

Find answers to common questions about the Quore PMS integration below. Click here for a downloadable PDF.

How much does it cost?

  • Pricing varies based on vendors. To integrate Quore with your PMS, all properties must purchase the Cleanings Plus app. Cleanings Plus pricing varies based on brand and room count. Reach out to Quore Sales at sales@quore.com or 615-678-0371 for more information.

What are the prerequisites?

  • Properties must have Cleanings Plus for their Quore to integrate with their PMS. Cleanings Plus pricing varies based on brand and room count. Reach out to Quore Sales at sales@quore.com or 615-678-0371 for more information.

How do I connect my PMS with Quore?

  • Reach out to Quore Sales at sales@quore.com or 615-678-0371 for more information.
  • IHG properties and HotelKey will need to go to IHG Marketplace to initiate the integration.

How long does it take to connect my PMS with Quore?

  • The time varies depending on the PMS vendor’s process.
  • The two platforms check for new updates every five minutes, although the original syncing of rooms can take longer than five minutes.

Which Quore apps does my PMS integrate with?

  • Dashboard (Rooms Grid), Cleanings Plus, and PMs.

If room occupancy status changes in my PMS, will that update in Quore?

  • Yes, when a room changes occupancy status (i.e., from Vacant to Occupied), this will update in Quore.

If room cleanliness status changes in my PMS, with that update in Quore?

  • Yes, when a room cleanliness status change (i.e., from Dirty to Clean), this will update in Quore.

What triggers the room to update cleanliness status room dirty to clean in the PMS?

  • The PMS receives an update when an inspection is successfully completed or when the room is marked as Guest Ready in Cleanings Plus.

Who do I reach out to if my integration is not working properly?

  • If your Quore PMS integration is not working properly, please contact our support team at support@quore.com or 877-974-9774.

Get Support

If you’re running into an issue with your PMS integration with Quore, please contact Quore Support at support@quore.com or 877-974-9774.