Engineering

What features of Quore will I use the most as an engineer?

Engineering users typically use the following apps the most. Click on the app name to learn more.

  • To Do – complete scheduled PMs and readings, and create, manage, and close Work Orders and Tasks.
  • PMs – create and complete PMs.
  • Inventory – load your property’s equipment and assets for Work Orders and PMs.
  • Readings – record boiler, meter, pool, and area readings.
  • Directory – chief engineers can create engineering logins for Quore.
  • Reports – view, schedule, and email various reports on information within Quore.

What is the difference between a Work Order, Request, and Task in Quore?

A work order is anything that needs to be repaired or replaced by engineering. For example, if the hotel needs a toilet or a sink fixed. A request is for housekeeping when the guest needs an item. For example, if they need more towels or pillows. A task is a non-urgent, routine duty that acts as a reminder. Be sure to enter all guest-related items as either work orders or requests as this will create escalation push alerts.

Why don’t I get notifications on my mobile device?

For information on how to receive push notifications to your mobile device, check out this article.

What will I receive push notifications for?

For information on which items in Quore trigger push notifications, check out this article.

Can I complete Work Orders, PMs, and Readings from the desktop?

Yes, but since Quore was designed to complete items in real time, we recommend doing so from your Quore mobile app.

What if all recommended guestrooms on the mobile PM Overview are occupied?

Just use the Upcoming button right below to select other rooms to PM. As long as you complete the number of rooms Quore recommends, you will stay on track for the quarter. Click here to learn more about PMs.

Can I go back and complete a PM from a previous day?

No. Since Quore is designed to document PMs and other items while you are physically completing them, you will not be able to complete one retroactively. For more information on completing PMs, check out this article.

Can I pause a PM or Work Order?

Yes. If you get pulled away, use the Pause button and all your work will be saved to be resumed at a later time. When you are ready to resume, use the Resume button.

Why are there so many fields for pool readings?

Quore tracks your LSI Index and your turnover rate, so providing as much information as you can helps to make these calculations as accurate as possible. The FC, pH, All, Cal, and Temp fields must be filled out to calculate the LSI and turnover rate. However, only the free chlorine (FC) field is required to submit a reading in Quore. We understand that most hotels don’t take calcium (or water hardness) readings daily, so we recommend using your most current calcium reading as a placeholder to ensure accurate calculations.

Click here to learn more about using Readings in Quore.

What if I need to add a pool, meter, boiler, or area to Quore?

Call Support at +1 (877) 974-9774 or email support@quore.com and we will help you with that.

Where do I find the records for completed PMs, Work Orders, and Readings?

You can find all records on the desktop version of Quore using the Reports app.

How do I add an item i am missing for a Work Order?

If you go to create a Work Order and you do not see the item you need in the list of options, you can add items into your areas from the Inventory app on the desktop. Click here to learn how to add items to your Quore inventory.