Property Management

What job titles in Quore are considered property management?

General manager, assistant managers, and operations managers. These users have property administrative access, which means they have access to all Quore apps for their property. They also have the ability to manage employee accounts in all departments through the Directory app.

Can I have more than one property in my Quore login?

Yes. If you work at multiple properties in Quore, you can access them all through a single login rather than maintaining separate logins for each property.

To set this up, ask someone who has access to the same properties and has the same or a higher access level than you to edit your existing account through the Directory app. If you need further assistance, please contact Quore Support at support@quore.com or +1 (877) 974-9774.

I am missing a room number. How do I add it?

If you’re missing a room number in Quore, please contact Quore Support at support@quore.com or +1 (877) 974-9774 for assistance.

How do I access all of the usernames and passwords for my team?

You can access your team’s accounts from the Directory app on the desktop. Here, you can view their usernames and reset their passwords if they can’t log in.

Where do I find reports on what my team has completed in Quore?

You can easily view, schedule, and email reports on items completed in Quore through the Reports app.

How can my team and I get trained on Quore?

Quore University is your team’s dedicated learning and certification platform. It’s designed to help every hotel employee—from corporate and GMs to engineers and front desk associates—learn exactly what they need to know for their role. To learn more about Quore University and how you and your team can become Quore Certified, check out this article.

How can I track who at my property has completed their Quore University training?

You can track your team’s completed courses and certifications through the Quore University Training report in the Reports app. Click here to learn more about using the Reports app.

Is Quore University free?

Quore University is included at no additional cost for existing Quore users.

How can I upload the inspection templates my property currently uses to Quore?

While inspection templates cannot be uploaded, they can by created and customized in Quore to fit your property’s unique needs. Be sure to check with your management company before creating new templates. For more information on inspection setup, check out this article.

How can I upload the preventative maintenance templates my property currently uses?

While PM templates cannot be uploaded, they can by created and customized in Quore to fit your property’s unique needs. Be sure to check with your management company before creating new templates. For more information on PM setup, check out this article.

How can I complete deep cleans in Quore?

Deep cleans can be completed through the Quore mobile app in either Cleanings or Cleanings Plus, depending on which option your property uses.

Does Quore integrate with my PMS?

Quore integrates with multiple property management systems. To learn more about Quore PMS integrations, including the PMS systems that integrate with Quore, check out our PMS Integrations article.

Can I mark an employee On Duty?

Managers can sign an employee off from the Dashboard page, but they cannot mark an employee On Duty. The employee can manage their On Duty status from their Account tab.

How do I log guest complaints in Quore?

You can log guest complaints in Quore from the Complaints app. From there, you can add a related action item to the Complaint, view top issues, and track lost revenue.