Front Desk

What Quore features will I use the most at the front desk?

Front desk users typically use the following apps the most. Click on the app name to learn more.

  • To Do – manage your daily workflow by creating and completing To Do items, including Work Orders, Requests, Tasks, and Callbacks.

  • Dashboard – stay informed and take action from the Dashboard by viewing guestroom activity on the Rooms Grid, monitoring and posting in the Log Book, using Quore’s Log Sheets, and creating Work Orders and Requests.

  • Directory – front desk managers can add and edit users for the front desk department.

  • Logs – communicate important information between shifts using the Log Book and maintain records in Quore’s electronic Log Sheets, including the Cash Count Log, Key Sign In/Out Log, Package Log, and other operational logs.

  • Lost & Found – keep track of all lost and found items at the property.

  • Complaints – track guest complaints, including top issues and lost revenue.

What is the difference between a Work Order, Request, and Task in Quore?

A Work Order is anything that needs to be repaired or replaced by engineering. For example, fixing a toilet or sink. A Request is for housekeeping or when a guest needs an item. For example, if they request pillows or more towels. A Task is a non-urgent, routine duty that is set up as a reminder. All guest-related items should be entered as either Work Orders or Requests so that escalation push notifications will be sent to all devices. Click here to learn more about the To Do app. 

What is the difference between Staff Member and Hotel Guest-requested To Dos?

Selecting Hotel Guest from the Requested by dropdown will trigger escalation push notification alerts. To Dos set to Staff Member will have push notifications, but will not escalate. Hotel Guest-requested To Dos will also trigger automatic Guest Callbacks once they are completed. Click here to learn more about using To Dos.

Can you track progress, edit or close, and complete any to dos that you create?

Yes. Although you may have assigned a Work Order, Request, or Task to a specific department or person outside of the front desk, the creator of the to do can also manage those items he or she created. This allows the hotel the flexibility to have any department involved in the creation/completion of a to do.

Should you put Work Orders and Requests in the Log Book?

No. The Log Book is designed to keep communication open between all staff. For example, specific procedure instructions, important shift change information, etc. We strongly recommend entering all guest-related work in the To Do app.

How do I create new Log Sheets?

While new log sheets can’t be created in Quore, we recommend using custom checklists as an alternative. Checklists allow to you to add notes and can be scheduled and assigned to a specific department. Check out this article to learn more about creating checklists in the Inspections app.

How do I know when a Hotel Guest-Requested Work Order or Request has been completed in Quore?

Hotel guest-requested Work Orders and Requests in Quore automatically generate Guest Callbacks upon completion. These Callbacks appear immediately on the To Do List and on the Dashboard Rooms Grid after 15 minutes. Guest Callbacks are displayed in purple and remain active for 3 hours before expiring. Clicking into the Guest Callback with give you more details. Check out this article to learn more about using Guest Callbacks.

Where can I find reports on items completed in Quore?

You can easily view, schedule, and email reports on items completed in Quore through the Reports app.