Housekeeping

What features of Quore will I use the most as a housekeeper?

Housekeeping users typically use the following apps the most. Click on the app name to learn more.

• Rooms Book – create and view active Room Notices, including DND rooms, late check outs, early check ins, rooms requesting service, and more.

• To Do – manage your daily workflow by creating and completing To Do items, including Work Orders, Requests, and Tasks.

• Cleanings – complete guestroom cleaning inspections, track housekeeping performance, view records for completed cleanings. If your property uses the Cleanings Plus app instead of Cleanings, please visit our Cleanings Plus article.

• Directory– executive housekeepers can create housekeeping logins.

• Lost & Found – keep track of all the lost and found items at the property.

• Logs– communicate important information between shifts using the Log Book and complete log sheets applicable to the housekeeping department (for example, key sign-in/sign-out).

What is the difference between a Work Order, Request, and Task in Quore?

A Work Order is anything that needs to be repaired by engineering, such as a broken sink or toilet. A Request is typically handled by housekeeping when a guest requests an item, such as an extra pillow or more towels. A Task is a non-urgent, routine duty that typically acts as a reminder. All guest-related items should be entered as work orders or requests as this will prompt escalation alerts so the issue can be addressed promptly. Click here to learn more about To Do types.

Can I edit what I see on my cleaning checklist?

Yes. Cleanings templates can be customized to match your cleaning inspection flow. Be sure to check with your management company before editing or creating new cleaning templates. For more information on managing templates in the Cleanings app, check out our Cleanings Setup article. If your property uses Cleanings Plus instead of Cleanings, click here to learn more.

Where can I find reports for items completed in Quore?

You can easily view, schedule, and email reports on items completed in Quore through the Reports app.

Why don’t I get mobile push notifications on my device?

For information on how to receive push notifications to your mobile device, check out this article.

What will I receive mobile push notifications for?

For information on which items in Quore trigger push notifications, check out this article.

Can I complete yesterday’s cleanings today?

No. Cleanings reset daily, so you will want to make sure all cleanings are in the system before the day ends. For more information on how to complete cleanings through the Cleanings app, visit this article. If your property uses the Cleanings Plus app instead, click here to learn more.

Does every person in the housekeeping department need to have their own Quore login?

Yes. While not every member of the department may actively use Quore, you will need to mark which housekeeper cleaned the room. To do this, the housekeeper must be registered with a Quore login. Having login credentials also allows your team to sign their keys in and out within the Logs app. For more information on how to add users through the Directory app, click here to learn more.

Where do I go to sign keys in and out?

Keys can be signed in and out through the Logs app. For instructions on how to use the Key Sign In/Out Log Sheet, click here to learn more.

Why can’t I complete a cleaning on the desktop?

Room cleanings must be completed through the Quore mobile app. The desktop platform is intended for viewing cleaning records and creating or managing cleaning templates. For more information on the Cleanings app, click here. If your property uses the Cleanings Plus app instead, click here to learn more.